Essential Terms & Conditions for Tycad AI (2026)

Welcome to Tycad AI. These Terms & Conditions govern your use of our website, purchase of products, and booking of repair services. By accessing our website, purchasing products, or booking a device for repair, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. General Overview & Agreement

Tycad AI operates as an online retailer of consumer electronics and a specialized technical repair service based in Cape Town, South Africa. These Terms & Conditions apply to all website visitors, customers, and repair clients across South Africa.

  • Legal Agreement: By using our services, you confirm that you are at least 18 years old or have parental consent to use this website.
  • Updates: We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to this page.
  • Acceptance: Your continued use of our services after any changes constitutes your acceptance of the new terms.

2. E-Commerce & Online Store Terms

2.1 Product Availability

All orders placed through our website are subject to stock availability and supplier confirmation. While we strive to maintain accurate inventory levels, we cannot guarantee that all items displayed are in stock at all times.

2.2 Pricing & Value Added Tax (VAT)

  • All prices displayed on our shop, cart, and checkout pages are inclusive of 15% VAT (where applicable).
  • Total tax amounts are calculated and presented as a single itemized total at checkout.
  • Prices are subject to change without prior notice due to exchange rate fluctuations or distributor price updates.
  • We reserve the right to correct pricing errors at any time.

2.3 Order Acceptance

Receiving an email confirmation does not constitute final order acceptance. Tycad AI reserves the right to cancel or limit any order in the event of:

  • Stock shortages or unavailability
  • Pricing errors or technical glitches
  • Suspected fraudulent activity
  • Violation of our Terms & Conditions

3. Shipping, Delivery & Local Service

For detailed information about shipping times, costs, and delivery areas, please review our comprehensive Shipping & Delivery Policy.

  • Nationwide Delivery: We ship to all major cities and towns across South Africa.
  • Branch Transfers: Items not in stock at your local branch can be transferred from our Midrand hub (additional 2-3 working days).
  • Delivery Risk: Once the courier has received your parcel, Tycad AI is not responsible for loss, damage, or delay caused by the courier service.

4. Technical Repair Services

4.1 Repair Booking

When booking a device for repair, you agree to the following:

  • Diagnostic Fee: A diagnostic assessment may be charged if you choose not to proceed with the repair after assessment.
  • Data Loss: Tycad AI is not responsible for any data loss during the repair process. Please backup your data before submitting your device.
  • Warranty: Repairs come with a limited warranty covering workmanship for a period specified at the time of booking.

4.2 Repair Limitations

  • We reserve the right to refuse repair of devices that are beyond economical repair or pose safety risks.
  • Devices with water damage, physical damage, or unauthorized modifications may incur additional charges or be declined for repair.

5. Returns, Refunds & Exchanges

Our goal is your complete satisfaction. For detailed information, please review our Returns & Refunds Policy.

5.1 Product Returns

  • Defective Products: Products found to be defective within the manufacturer’s warranty period may be returned for repair, replacement, or refund at our discretion.
  • Change of Mind: Unopened, unused products in original packaging may be returned within 7 days of delivery (subject to restocking fee).
  • Non-Returnable Items: Software, downloadable products, and personalized items cannot be returned unless defective.

5.2 Refund Processing

  • Refunds will be processed to the original payment method within 5-10 business days of approval.
  • Shipping costs are non-refundable unless the return is due to our error.

6. User Responsibilities & Conduct

By using our website and services, you agree to:

  • Provide accurate, current, and complete information during the purchase or booking process.
  • Maintain and promptly update your account information.
  • Notify us immediately of any unauthorized use of your account.
  • Not use our website for any illegal or unauthorized purpose.
  • Not attempt to gain unauthorized access to any portion of our website or systems.

7. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Tycad AI or its content suppliers and is protected by South African and international copyright laws.

  • You may not reproduce, distribute, modify, or create derivative works without our express written permission.
  • All trademarks and brand names are the property of their respective owners.

8. Limitation of Liability

To the maximum extent permitted by South African law:

  • No Consequential Damages: Tycad AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
  • Maximum Liability: Our total liability to you for any claim arising from these Terms & Conditions shall not exceed the amount you paid for the product or service giving rise to the claim.
  • Data Loss: We are not responsible for any loss of data, profits, or business interruption.

9. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA).

10. Dispute Resolution & Consumer Rights

10.1 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa.

10.2 Consumer Rights

We are committed to fair business practices. These Terms & Conditions comply with the Consumer Protection Act (CPA) of South Africa. For more information about your statutory consumer rights, please visit the official National Consumer Commission website.

10.3 Dispute Resolution

  • Negotiation: Any disputes shall first be attempted to be resolved through good-faith negotiation between the parties.
  • Mediation: If negotiation fails, disputes may be submitted to mediation through a mutually agreed mediator.
  • Legal Action: If mediation is unsuccessful, disputes shall be resolved in the courts of South Africa.

11. Force Majeure

Tycad AI shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, or supplier failures.

12. Contact Information

If you have any questions about these Terms & Conditions, our services, or your rights, please contact us:

13. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and Tycad AI regarding the use of our website and services.

Last Updated: September 2026. These Terms & Conditions are subject to change. Any updates will be posted on this page with the revised date.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

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