For more information about our Shipping & Delivery Policy, please contact our support team.

Shipping & Delivery Policy – Tycadai

At Tycadai, we are committed to providing a seamless and efficient shopping experience. We understand that receiving your technology and lifestyle products quickly and safely is a top priority. This Shipping & Delivery Policy outlines exactly how we process, pack, and deliver your orders to your doorstep across South Africa.

1. Our Logistics Hub

Tycadai operates from a centralised primary logistics hub located in Midrand, Gauteng. By centralising our distribution, we ensure the fastest possible processing times for our extensive range of technology and lifestyle products. Our facility is equipped with secure storage and a dedicated dispatch team to ensure every order is picked, packed, and quality-checked before it leaves our premises.

2. Order Processing Times

Once your order is placed and payment is successfully confirmed, our team begins the picking and packing process.

  • Standard Processing: Most orders are processed and prepared for dispatch within 24 to 48 hours (Monday to Friday).
  • Peak Seasons: During high-volume periods, such as Black Friday, Cyber Monday, or the December holidays, please allow an additional 1 to 2 working days for order processing.

3. Delivery Timeframes & Shipping Policy

Estimated delivery times are calculated from the moment your order is dispatched (not from the time of purchase) and depend on your geographic location. Please note that “working days” refer to Monday through Friday, excluding weekends and South African Public Holidays.

  • Gauteng (Within 50km of Midrand): 3 to 5 working days.
  • National Delivery (Durban, Cape Town & Major Cities): 3 to 7 working days.
  • Regional & Outlying Areas: 7 to 10 working days.

We partner with trusted courier services like The Courier Guy and PegaPay to ensure reliable nationwide deliveries.

4. Regional Stock & Branch Transfers

To provide the widest selection of products, we utilise a multi-branch inventory system. However, certain specialised or high-value items are held exclusively at our Midrand National Hub.

  • Inter-Branch Transfers: If you are located in a regional area (e.g., Cape Town or Durban) and the item is only available in Midrand, a branch transfer will be required.
  • No Stock in DBN or CPT? If no stock is available in Durban (DBN) or Cape Town (CPT), you can still place an online order! Stock will be shipped to your nearest branch during our bi-weekly branch replenishments.
  • Estimated Delay: Please allow an additional 2 to 3 working days for these transfers to complete before your order is dispatched for final delivery. We appreciate your patience as we source the exact product you need.

5. Shipping Rates & Packaging

Shipping costs are calculated automatically at checkout based on your specific delivery address and the total weight and volume of your order. For more details, visit our Contact Us page.

  • Surcharges: Additional surcharges may apply to heavy appliances, oversized items, or deliveries to remote/outlying areas.
  • Packaging: We take great care in packaging our products. Fragile and electronic items are securely wrapped in protective materials to prevent damage during transit.

6. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your delivery in real-time through our courier partner’s website. If you have any questions about tracking, please check our FAQ page or contact our support team.

7. Failed Deliveries & Missed Parcels

Our couriers will attempt to deliver your parcel to the address provided. If you are not available to receive the parcel, the courier will leave a notification card with instructions on how to arrange a redelivery or collect the parcel from a local depot. Tycadai is not responsible for parcels that are returned to us due to multiple failed delivery attempts.

8. Backorders

Items marked as “Backorder” are currently in transit to our Midrand hub. Selecting a backorder item ensures you are first in line for stock as soon as it arrives. These items will be shipped as a priority once scanned into our warehouse, and you will be notified via email with your tracking details.

9. Incorrect or Incomplete Addresses

Tycadai cannot be held responsible for failed deliveries, delays, or lost parcels resulting from incorrect or incomplete address information provided by the customer. Any re-delivery fees incurred due to address errors will be for the customer’s account. Please ensure all details, including unit numbers, complex names, and street addresses, are clearly stated at checkout.

10. Damaged or Missing Items

We strive for perfection, but occasionally issues occur during transit. If you receive an order that is damaged or if items are missing from your parcel, please contact our support team immediately. You must report these issues within 48 hours of delivery, providing photographic evidence of the packaging and the damaged item, so we can assist you with a replacement or claim. Please refer to our Returns & Exchanges Policy for detailed instructions.

11. Delivery Schedule

  • Delivery Hours: Monday – Friday between 08:00 and 17:00.
  • Weekends & Holidays: We do not deliver on Saturdays, Sundays, or Public Holidays.

12. Contact Us

If you have any questions regarding your delivery, tracking, or this Shipping & Delivery Policy, our customer support team is here to help.

Last updated: September 2026. This Shipping & Delivery Policy is subject to change. Any updates will be posted on this page.

Shipping & Delivery Policy - Tycad Logistics Centre South Africa
Tycad Logistics Centre – Fast & Reliable South Africa Shipping