Complete Returns Policy Tycad AI - Customer returning package to warehouse

Tycad AI: Complete Returns Policy Guide 2026

Welcome to our Complete Returns Policy Guide for 2026. At Tycad AI, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. This page outlines the comprehensive returns process we follow to ensure a fair and transparent experience for all our customers.

Please read this Complete Returns Policy Guide carefully to understand your rights and our procedures regarding returns, refunds, and exchanges.

📋 Return Policy Summary

  • Return Window: 7 days from the date of delivery.
  • Return Method: By mail (Return Merchandise Authorization required).
  • Restocking Fee: None (0%).
  • Return Shipping Cost: Free for defective or incorrect items. Customer is responsible for return shipping costs for “change of mind” returns.
  • Refund Method: Refunded to the original payment method within 5–10 business days after inspection.

Understanding Our Returns Process

Our goal is to make the return process as smooth as possible. If you receive a defective item, or if there was an error with your order, we will make it right. Under the returns policy Tycad AI has established, you are protected by the South African Consumer Protection Act (CPA).

We offer a 7-day return window from the date of delivery for most unused items in their original packaging. For defective items covered by warranty, we offer repair, replacement, or refund options depending on the manufacturer’s terms.

How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact Us First: You must notify us within 48 hours of receiving a defective item, or within 7 days for a standard return. Please email info@tycadai.co.za or WhatsApp us at 064 522 7324.
  2. Provide Details: Include your order number, a description of the issue, and clear photos of the product and its packaging.
  3. Wait for Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on where to ship the item. Items returned without an RMA may be delayed or refused.
  4. Ship the Item: Please pack the item securely in its original box with all accessories, manuals, and packaging included.

Refund Processing Times

Once we receive your returned item, our technical team will inspect it to ensure it meets the conditions outlined in this guide. This inspection usually takes 2–3 working days.

Once approved, your refund will be processed to your original payment method. Please allow 5 to 10 business days for the funds to reflect in your account, depending on your bank’s processing times.

Items That Cannot Be Returned

To ensure fairness to all customers, the following items cannot be returned under our standard policy:

  • Software or digital downloads that have been opened, activated, or downloaded.
  • Items that show signs of physical damage caused by the user (e.g., cracked screens, water damage, or unauthorized repairs).
  • Products returned without their original packaging or missing accessories.
  • Special order or customized items.

Your Consumer Rights

The returns policy Tycad AI follows is designed to comply fully with the Consumer Protection Act (CPA) of South Africa. You have the right to receive goods that are of good quality, in working order, and free of defects.

If you feel your consumer rights have not been respected, you can contact the National Consumer Commission for assistance. We always strive to resolve issues amicably and directly with our customers first.

Shipping Costs for Returns

  • Our Error / Defective Items: If the return is due to our error (e.g., we sent the wrong item or a defective product), Tycad AI will cover the return shipping costs.
  • Change of Mind: If you are returning an unused item within the 7-day window for a change of mind, the customer is responsible for the return shipping fees.

Need Help? Contact Us

If you have any questions about this Complete Returns Policy Guide or need to start a return, our team is here to help. Please visit our Contact Us page for the fastest response. You can also review our Terms & Conditions for more legal details.

Thank you for shopping with Tycad AI. We appreciate your trust in us.

Last Updated: September 2026. This Complete Returns Policy Guide is subject to change. Any updates will be posted on this page with the revised date.