Tycad AI Privacy Policy: Complete POPIA Compliant Guide 2026

Welcome to the Tycad AI Privacy Policy page. At Tycad AI (“we,” “us,” or “our”), operating from Cape Town and Midrand, South Africa, we are committed to protecting the privacy of our customers and website visitors. This comprehensive Tycad AI Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Effective Date: January 2026

By using our website https://tycadai.co.za and our services, you agree to the collection and use of information in accordance with this Tycad AI Privacy Policy.

1. Information We Collect – Tycad AI Privacy Policy

Under our Tycad AI Privacy Policy, we collect several types of information to provide and improve our services to you:

Personal Information

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

  • Your name and surname
  • Email address
  • Phone number (for WhatsApp and calls)
  • Physical address (for shipping and delivery)
  • Payment information (processed securely through our payment gateways)
  • Device information for technical repairs (make, model, serial number)

Usage Data

We may also collect information on how the service is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. How We Use Your Information – Tycad AI Privacy Policy

Tycad AI uses the collected data for various purposes as outlined in this Tycad AI Privacy Policy:

  • To provide and maintain our service: Processing orders, arranging deliveries, and providing technical repairs.
  • To notify you about changes: Informing you about changes to our services, terms, or policies.
  • To provide customer support: Responding to your inquiries via email, phone, or WhatsApp.
  • To monitor usage: Gathering analysis to improve our website and services.
  • To detect and prevent fraud: Protecting our business and customers from unauthorized transactions.
  • To comply with legal obligations: Adhering to South African consumer protection and tax laws.

3. Legal Basis for Processing – POPIA Compliance

Under the Protection of Personal Information Act (POPIA), Tycad AI may process personal information under the following conditions:

  • Consent: You have given your consent for processing personal information for one or more specific purposes.
  • Contract: Provision of personal information is necessary for the performance of an agreement with you (e.g., processing your order).
  • Legal obligations: Processing is necessary for compliance with a legal obligation to which Tycad AI is subject.
  • Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by Tycad AI.

4. Data Retention – Tycad AI Privacy Policy

Tycad AI will retain your personal information only for as long as is necessary for the purposes set out in this Tycad AI Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable South African tax and consumer protection laws), resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

5. Transfer of Data

Your information, including personal information, may be transferred to and maintained on computers located outside of your province or country where the data protection laws may differ from those of your jurisdiction. Tycad AI will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Tycad AI Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. Disclosure of Data – Tycad AI Privacy Policy

Tycad AI may disclose your personal information in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Tycad AI
  • Prevent or investigate possible wrongdoing in connection with the service
  • Protect the personal safety of users of the service or the public
  • Protect against legal liability

We may also share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (such as courier companies for delivery), but only to the extent necessary and under strict confidentiality agreements.

7. Security of Data – Tycad AI Privacy Policy

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Tycad AI employs industry-standard security measures including SSL encryption for data transmission and secure servers for data storage.

8. Your Data Protection Rights Under POPIA

If you are a South African resident, you have the following data protection rights under POPIA as outlined in this Tycad AI Privacy Policy:

  • The right to access: You have the right to request copies of your personal information that we hold.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal information, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the information provided at the end of this Tycad AI Privacy Policy.

9. Information Officer – Tycad AI Privacy Policy

In terms of POPIA, the designated Information Officer for Tycad AI is:

10. Children’s Privacy

Our service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

11. Links to Other Sites – Tycad AI Privacy Policy

Our service may contain links to other sites that are not operated by us. For example, we may link to the Information Regulator of South Africa or the National Consumer Commission. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

12. Changes to This Privacy Policy

We may update our Tycad AI Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this page. We will also notify you via email or through a prominent notice on our service prior to the change becoming effective.

We encourage you to review this Tycad AI Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us About This Privacy Policy

If you have any questions about this Tycad AI Privacy Policy, please contact us:

  • By email: info@tycadai.co.za
  • By phone/WhatsApp: 064 522 7324
  • By mail: Cape Town & Midrand, South Africa
  • Business Hours: Monday – Friday, 08:00 – 17:00

Last Updated: January 2026. This Tycad AI Privacy Policy is subject to change. Any updates will be posted on this page with the revised date.

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